If you're ordering from the United States, here's why buying handmade hats from Ukraine is easier than you think.

We Pay Your Customs Fees

This is the big one.

Most international sellers make you deal with customs duties when your package arrives. You get hit with an unexpected bill at delivery — sometimes 20-30% of what you paid.

Not with us.

We handle all USA customs duties and import fees upfront. The price you see at checkout is the price you pay. Product plus shipping. That's it.

No surprise fees. No extra paperwork. No scrambling to pay the mail carrier when your package shows up.

Fast Delivery from Ukraine

You'd think shipping from Ukraine takes forever. It doesn't.

Most USA orders arrive in 1-2 weeks.

Here's why we're fast:

• We ship within 1-3 business days (made-to-order items take 5-7 days)
• We use express shipping methods, not the slow boat
• Ukrainian postal service is efficient — packages move, they don't sit
• Route: Ukraine → international hub → USPS → your door

Sometimes customs adds a few days. Holidays can slow things down. But the typical delivery time is 10-14 days from when you order.

Bulk Order Discounts

Buying multiple hats? Outfitting your family? Need gifts for several people?

We offer custom discounts on larger orders.

Email us at info@capshatsua.com before you order. Tell us:

• What items you're interested in
• How many you want
• Your timeframe

We'll work out a discount that makes sense for your order. Every situation is different — we price individually based on what you're buying and how much.

Free Shipping Options

Want free shipping on your USA order?

It's possible. Just ask.

Email info@capshatsua.com with your order details. Depending on what you're buying and the total, we can often include free shipping.

We can't offer it on every order (international postage is expensive), but for larger purchases or multiple items, we'll make it work.

How to Request Discounts or Free Shipping:

1. Browse the site, add items to your cart
2. Email info@capshatsua.com with:
   • List of items you want
   • Quantities
   • Your shipping address (so we can calculate accurate shipping costs)
3. We'll reply within 24 hours with a custom quote
4. If you're happy with it, we'll send you a discount code or create a custom invoice
5. Complete your order with the discount applied

Tracking Included

Every USA shipment gets a tracking number. You'll get it as soon as we hand your package to the carrier.

Track it through USPS once it enters the USA. Before that, use the international tracking number we provide.

Most deliveries require a signature. If you're not home, USPS will leave a notice and you can pick it up at the post office or schedule redelivery.

Returns from USA

Returns ship to our Delaware address — not back to Ukraine.

Return address:
Dmytro Tolstov
78 McCullough Dr., P.O. Box UA51674
New Castle, DE 19726-2079
USA

This makes returns faster and cheaper for you. Domestic USPS rates instead of international shipping.

You have 14 days from delivery to return unused items. See our full Returns & Refund Policy for details.

Why Buy from Ukraine?

Fair question. Why not just buy locally?

Craftsmanship. We make hats by hand in Ukraine using traditional techniques. Real fur, real wool, real craftsmanship. Not mass-produced factory stuff.

Materials. Ukrainian and Eastern European fur markets have quality you can't easily find in the USA. Mink, fox, sable, chinchilla — sourced from reputable suppliers, crafted by people who've been doing this for decades.

Price. Even with international shipping, our prices are competitive with USA-made equivalents. And the quality is often better.

Uniqueness. You're not going to see these hats at your local department store. They're distinctive. People notice.

Questions About USA Orders?

Email info@capshatsua.com. We'll answer fast.

Common questions:

• "Can I expedite shipping?" — Email us, we can arrange faster delivery for an additional fee
• "Do you have a USA phone number?" — No, but email response is usually within 24 hours
• "Can I return to a USA address?" — Yes, see address above
• "What if I need a replacement quickly?" — We keep some popular styles in our Delaware location for faster replacement shipping
• "How much discount can I get?" — Depends on your order — email us and we'll work something out
• "Is free shipping really available?" — Yes, for qualifying orders — contact us to find out if yours qualifies

Bottom Line for USA Customers

• We pay your customs fees
• Fast delivery (1-2 weeks typically)
• Custom bulk discounts — just email us
• Free shipping available on qualifying orders — ask for details
• Easy returns to Delaware
• Handmade quality from Ukraine

Email info@capshatsua.com to discuss your order.

Last updated: December 2025