Payment information and Refund policy
We accept Credit Card, PayPal, and bank transfer payments.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the following address in the USA: 78 McCullough Dr. P.O. Box UA51674, New Castle, 19726-2079, DE. Receiver name Dmytro Tolstov.
To return your product, you should mail your product to the following address in the USA: 78 McCullough Dr. P.O. Box UA51674, New Castle, 19726-2079, DE. Receiver name Dmytro Tolstov.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
If, for any reason, you encounter an issue with your delivery or are dissatisfied with your purchase, we offer a return policy for eligible items. You may request a return within two weeks (14 days) after the delivery date.
Please note that returned items should be in their original condition and packaging. The return process should be initiated by contacting our customer support team. The return shipping costs will be the responsibility of the buyer.
To make the return process more efficient and cost-effective, we facilitate returns to a local warehouse or zone in your country whenever possible. This method reduces return shipping expenses compared to international returns.
Our commitment is to provide you with a smooth shopping experience, and we strive to resolve any issues that may occur during the delivery process promptly. Thank you for choosing Caps&HatsUA, and we appreciate your trust in our products and services.