Terms of service

Effective Date: December 14, 2025

Welcome to Caps&HatsUA. These Terms of Service govern your use of our website (capshatsua.com) and any purchases you make through our online store. By accessing our website or making a purchase, you agree to be bound by these terms.

Please read these terms carefully before placing an order. If you do not agree with any part of these terms, please do not use our website or purchase our products.

About Us

Business Information

This website and business are operated by Dmytro Tolstov, an individual entrepreneur based in Ukraine and founder of VECONS OÜ, a company registered in Estonia.

Trading Name: Caps&HatsUA (also known as FurHatsUA)

Business Owner: Dmytro Tolstov

Ukrainian Registration: Individual entrepreneur, Ukraine

Estonian Company: VECONS OÜ, Estonia

Year Established: 2010

Business Description: We are a family-run workshop specializing in handcrafted premium headwear, including fur hats, wool caps, newsboy caps, flat caps, cloche hats, and berets. Each piece is handmade in Ukraine using traditional craftsmanship techniques passed down through our family since 2010.

Contact Email: info@capshatsua.com

Business Locations:

Workshop & Headquarters: Dnipro, Ukraine
European Office: Kuusalu vald, Harju maakond, Estonia
USA Return Warehouse: New Castle, Delaware, United States

1. Acceptance of Terms

By visiting our website, browsing our products, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy, Shipping Policy, and Return Policy.

These terms apply to all users of the website, including browsers, customers, and anyone who accesses or uses the site.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

Any new features, tools, or products added to our store will also be subject to these Terms of Service.

2. Eligibility and Account Requirements

Age Requirement

You must be at least 18 years of age to make purchases from our website. If you are under 18 years of age, you may use the website and make purchases only with the involvement and consent of a parent or legal guardian.

Account Information

When placing an order, you agree to provide current, complete, and accurate information, including:

Full name
Email address
Shipping address
Billing address
Payment information

You agree to promptly update your account information if any changes occur, including changes to your email address, shipping address, or payment methods. This ensures we can complete your transactions and contact you as needed regarding your orders.

Providing false or misleading information may result in order cancellation and potential account termination.

3. Products and Services

Handcrafted Products

All of our hats are handcrafted by skilled artisans in our Dnipro, Ukraine workshop. We use premium natural materials including:

Fur: Mink, fox, sable, rabbit, chinchilla
Wool: Cashmere, merino, wool blends
Other Materials: Cotton, linen, leather, suede

Because each hat is handmade, slight variations in color, texture, grain, and finish are natural and should be expected. These variations are not defects but rather characteristics of authentic handcrafted goods.

Product Descriptions and Images

We make every reasonable effort to display our products accurately, including colors, materials, dimensions, and features. However, we cannot guarantee that your computer monitor, tablet, or mobile device will accurately display colors. Actual product colors may vary slightly from what appears on your screen.

All measurements provided are approximate. Handcrafted items may have slight variations in size.

Product descriptions are provided for general information purposes and are accurate to the best of our knowledge at the time of posting.

Product Availability

Products are subject to availability. Some items are made to order, while others are available from existing inventory. Because our hats are handcrafted in limited quantities, we may run out of stock or be unable to fulfill orders for certain products.

We reserve the right to limit the quantities of products we offer and to discontinue any product at any time without notice. We also reserve the right to limit sales to any person, geographic region, or jurisdiction on a case-by-case basis.

If a product becomes unavailable after you place an order, we will contact you promptly to offer alternatives or process a full refund.

Custom and Made-to-Order Items

We offer custom-made hats tailored to specific requirements. Custom orders:

Require additional production time (typically 2-4 weeks)
May not be eligible for return or exchange unless defective
Require full payment upfront
Are subject to approval and confirmation before production begins

Specific terms for custom orders will be communicated and agreed upon at the time the custom order is placed.

Pricing

All prices are listed in United States Dollars (USD) unless otherwise stated. Prices are subject to change at any time without notice.

We reserve the right to modify prices for our products or services at any time. Price changes will not affect orders that have already been placed and confirmed.

If a pricing error occurs (for example, an incorrect price is displayed due to a technical error), we reserve the right to cancel any orders placed at the incorrect price. We will notify you of the error and give you the option to reorder at the correct price or receive a full refund.

Prices do not include shipping costs, which are calculated separately at checkout based on your location and the weight of your order.

4. Ordering and Payment

Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your order. We will send you an email acknowledging receipt of your order, but this does not constitute acceptance of your offer.

Your offer is accepted, and a contract is formed, when we send you a shipping confirmation email indicating that your order has been dispatched.

Order Acceptance and Rejection

We reserve the right to accept or decline any order for any reason, including but not limited to:

Product unavailability
Inaccuracies or errors in product or pricing information
Problems identified by our fraud detection systems
Orders that appear to be placed by dealers, resellers, or distributors
Orders that violate these Terms of Service

In the event that we decline or cancel an order, we will notify you by email and provide a full refund of any payment received.

We may also limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed using the same customer account, the same payment method, or the same billing or shipping address.

Payment Methods

We accept the following payment methods:

Major credit cards (Visa, Mastercard, American Express)
Debit cards
Other payment methods as displayed at checkout

Payment processing is handled securely through Shopify Payments and other trusted payment processors. We do not store your full credit card information on our servers.

Your payment method will be charged when your order is confirmed and prepared for shipping.

Payment Security

All payment transactions are encrypted and processed through secure, PCI-compliant payment gateways. We take the security of your payment information seriously and employ industry-standard security measures.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Currency and Conversion

Prices on our website are displayed in USD. If your bank or credit card company uses a different currency, the final charge may differ slightly due to currency conversion rates and foreign transaction fees imposed by your financial institution.

5. Shipping and Delivery

Shipping Locations

We ship worldwide. Delivery times and shipping costs vary depending on your location.

Shipping Times

Standard Shipping:

USA: 7-10 business days
Europe: 10-14 business days
Rest of World: 10-14 business days

Please note that these are estimated delivery times. Actual delivery may be affected by factors beyond our control, including customs processing, weather conditions, carrier delays, and public holidays.

Shipping Costs

Shipping costs are calculated at checkout based on:

Destination country
Package weight and dimensions
Selected shipping method

You will see the exact shipping cost before completing your purchase.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor your shipment's progress.

USA Customers - Customs and Duties

Important: For customers in the United States, we cover all customs duties, import taxes, and fees. The price you see at checkout is your final price. There will be no additional charges or surprise fees when your package arrives.

When you place an order for delivery to the USA, we pay the customs duties and import fees during the shipping process. This is included in your order total.

International Customers - Customs and Duties

For customers outside the United States, you may be responsible for paying customs duties, import taxes, VAT, or other fees imposed by your country's customs authority.

These charges are determined by your local customs office and are beyond our control. They are not included in your order total or shipping charges. You are responsible for paying these fees to the carrier or customs authority.

We recommend checking with your local customs office to understand what charges may apply to your order.

Delivery Issues

Incorrect Address: If you provide an incorrect or incomplete shipping address, we are not responsible for non-delivery or delays. If the package is returned to us, we will contact you to arrange reshipment at your expense.

Failed Delivery Attempts: If the carrier attempts delivery and no one is available to receive the package, they may leave a notice or attempt redelivery. If the package is returned to the carrier depot and not collected within the specified time, it may be returned to us. Reshipment will be at your expense.

Lost or Stolen Packages: Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. We recommend tracking your shipment and arranging for secure delivery if you will not be home. Some carriers offer options like signature confirmation or delivery to a secure location.

Damaged in Transit: If your package arrives damaged, contact us immediately at info@capshatsua.com with photos of the packaging and product. We will work with you and the carrier to resolve the issue.

Risk of Loss

All items purchased from Caps&HatsUA are shipped under a shipment contract. This means that the risk of loss and title for products passes to you upon delivery to the shipping carrier.

6. Returns, Exchanges, and Refunds

Return Period

You may return eligible items within 30 days of the delivery date for a refund or exchange.

Return Conditions

To be eligible for return, items must:

Be unworn and unused
Be in original condition with all tags attached
Be free from odors, stains, or damage
Include all original packaging and accessories

We inspect all returned items. Items that do not meet these conditions may not be accepted for return or may be subject to a restocking fee.

Non-Returnable Items

The following items cannot be returned unless they are defective or we made an error:

Custom-made or personalized hats
Items marked as "final sale" at the time of purchase
Gift cards

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, contact us within 3 days of delivery at info@capshatsua.com with:

Your order number
Description of the issue
Photos of the item and any damage

We will arrange for a replacement or full refund, including return shipping costs.

Return Shipping Costs

Our Error (wrong item, defective, damaged): We will provide a prepaid return shipping label or reimburse your return shipping costs.

Change of Mind or Size/Fit Issues: You are responsible for return shipping costs. We recommend using a trackable shipping method.

How to Initiate a Return

To start a return:

Contact us at info@capshatsua.com with your order number and reason for return
We will provide return instructions and, if applicable, a return shipping label
Pack the item securely in its original packaging
Ship the item back to the address we provide
Send us the tracking number

Refund Processing

Once we receive and inspect your returned item:

Approved Returns: Refunds are processed within 5-10 business days to your original payment method
Exchanges: Replacement items are shipped within 2-3 business days

You will receive an email confirmation once your refund has been processed. Please allow additional time for the refund to appear in your account, depending on your bank or credit card company.

Restocking Fee

We do not charge restocking fees for standard returns that meet our return conditions. However, items returned in unacceptable condition may be subject to a partial refund or restocking fee.

For complete details, please review our Returns & Refund Policy page.

7. Product Care and Maintenance

Our hats are made from natural materials that require proper care to maintain their quality and appearance.

Care Instructions

Fur Hats:

Brush gently with a soft fur brush after each wear
Store in a cool, dry place away from direct sunlight and heat
Do not wash at home - take to a professional furrier for cleaning
Avoid contact with water, perfume, and chemicals

Wool and Cashmere Hats:

Hand wash in cool water with wool-specific detergent
Air dry flat, away from direct heat
Steam gently to restore shape if needed
Store with moth repellent (cedar or lavender)

Cotton and Linen Hats:

Hand wash or machine wash cold on gentle cycle
Air dry on a hat form to maintain shape
Iron while slightly damp if needed

Leather Hats:

Wipe with a dry cloth after each wear
Condition every 3-6 months with leather conditioner
Avoid prolonged exposure to water
Store in a cool, dry place

Detailed care instructions are included with every order and available on our Hat Care Guide page.

Warranty Disclaimer

We are not responsible for damage caused by improper care, cleaning, or storage. Following our care instructions will help ensure your hat lasts for many years.

8. Intellectual Property Rights

Ownership

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, photographs, videos, and software, is the property of Caps&HatsUA (Dmytro Tolstov / VECONS OÜ) and is protected by international copyright, trademark, and other intellectual property laws.

Trademarks

"Caps&HatsUA" and "FurHatsUA" are trademarks of our business. You may not use these trademarks without our prior written permission.

Use Restrictions

You may not:

Copy, reproduce, distribute, or create derivative works from our content
Use our images, product descriptions, or other content for commercial purposes
Frame or mirror any part of our website
Use automated tools to scrape or collect data from our site
Remove or alter copyright notices or trademarks

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include any right to resell or commercial use of our website or its contents.

User-Generated Content

If you submit content to our website (such as reviews, photos, or comments), you grant us a worldwide, perpetual, royalty-free license to use, reproduce, modify, adapt, publish, and display that content in any media for any purpose, including marketing and advertising.

You represent that any content you submit is your original work or that you have the necessary rights to submit it, and that it does not violate any third-party rights.

9. Privacy and Data Protection

Personal Information

We collect, use, and protect your personal information as described in our Privacy Policy. By using our website, you consent to our collection and use of your information in accordance with that policy.

Information We Collect

This includes:

Contact information (name, email, phone)
Shipping and billing addresses
Payment information (processed securely by payment processors)
Order history and preferences
Website usage data (through cookies and analytics)

How We Use Your Information

To process and fulfill your orders
To communicate with you about your orders
To provide customer support
To improve our products and services
To send marketing communications (with your consent)
To comply with legal obligations

Email Communications

By placing an order, you consent to receive transactional emails including:

Order confirmations
Shipping notifications
Delivery updates
Customer service correspondence

You may also receive marketing emails about new products, promotions, and special offers. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or contacting us at info@capshatsua.com.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

We use third-party services such as Shopify, payment processors, shipping carriers, and analytics providers. These services may have access to your information as necessary to perform their functions, but they are obligated to protect your information and use it only for the purposes we specify.

For complete details about how we handle your information, please read our Privacy Policy.

10. User Conduct and Prohibited Uses

Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

Prohibited Activities

You may not:

Use the site for any illegal or unauthorized purpose
Violate any laws in your jurisdiction
Infringe on intellectual property rights of Caps&HatsUA or others
Transmit viruses, malware, or other malicious code
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of the website
Harvest or collect information about other users
Submit false, misleading, or fraudulent information
Impersonate any person or entity
Engage in any conduct that restricts or inhibits anyone else's use of the website
Use automated tools (bots, scrapers) without permission
Post or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable

Consequences

Violation of these terms may result in:

Immediate termination of your account and access
Cancellation of pending orders without refund
Legal action
Reporting to law enforcement authorities

11. User Reviews and Content

Submitting Reviews

We encourage customers to leave honest reviews of our products. When you submit a review, photo, or other content:

You confirm that the content is your original work
You grant us permission to use your content on our website, social media, and marketing materials
You confirm that your review is based on your genuine experience with the product
You agree not to submit false, misleading, or defamatory content
You agree not to include personal information about yourself or others

Content Moderation

We reserve the right to:

Approve, reject, or remove any user-generated content at our discretion
Edit content for length, clarity, or appropriateness
Remove content that violates these terms or applicable laws
Remove content that contains offensive language, personal attacks, or spam

We do not pre-screen all content, but we monitor submissions and may remove content after publication.

No Compensation

You will not receive compensation for submitting reviews or content. Your review is voluntary and provided without expectation of payment.

12. Third-Party Links and Services

External Links

Our website may contain links to third-party websites, including:

Social media platforms (Facebook, Instagram, Pinterest)
Payment processors
Shipping carriers
Partner websites

These links are provided for your convenience. We do not control these external sites and are not responsible for their content, privacy practices, or terms of service.

Third-Party Services

We use various third-party services to operate our business, including:

Shopify: Website hosting and e-commerce platform
Payment Processors: Secure payment processing
Shipping Carriers: Package delivery
Email Service Providers: Customer communications
Analytics Tools: Website traffic and user behavior analysis

Your use of these services may be subject to additional terms and conditions imposed by the third-party providers.

No Endorsement

Links to third-party websites do not constitute an endorsement of those sites or their content, products, or services.

External Transactions

We are not liable for any harm, damages, or losses related to purchases or transactions made through third-party websites. Review third-party terms and policies carefully before engaging in any transaction.

13. Disclaimers and Limitations of Liability

Product Disclaimers

No Warranties: Our products and website are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

Warranties of merchantability
Fitness for a particular purpose
Non-infringement
Accuracy, completeness, or reliability

Natural Materials: Because our products are made from natural materials (fur, wool, leather), variations in color, texture, and appearance are normal and not considered defects.

Handcrafted Quality: While we take pride in our craftsmanship, slight variations between items are inherent in handmade products.

Website Disclaimers

We do not warrant that:

The website will be uninterrupted, secure, or error-free
Defects will be corrected
The website or servers are free of viruses or harmful components
Results from using the website will be accurate or reliable

Limitation of Liability

To the fullest extent permitted by law:

Caps&HatsUA, VECONS OÜ, Dmytro Tolstov, and our directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Cost of substitute goods or services
Damages arising from your use or inability to use our website or products
Damages arising from errors, omissions, interruptions, or delays
Damages arising from unauthorized access to your information

Maximum Liability: Our total liability to you for any claims arising from your use of our website or products shall not exceed the amount you paid for the product giving rise to the claim, or $100 USD, whichever is less.

Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

Nothing in these terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited under applicable law

14. Indemnification

You agree to indemnify, defend, and hold harmless Caps&HatsUA, VECONS OÜ, Dmytro Tolstov, and our affiliates, officers, directors, employees, agents, contractors, and suppliers from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

Your use of our website or products
Your violation of these Terms of Service
Your violation of any rights of another person or entity
Your violation of any applicable laws or regulations
Any content you submit to our website
Any fraudulent or illegal activity

This indemnification obligation survives the termination of these Terms of Service and your use of our website.

15. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms of Service if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, hurricanes, pandemics)
War, terrorism, civil unrest, or armed conflict
Government actions, laws, or regulations
Labor disputes or strikes
Failure of suppliers, manufacturers, or shipping carriers
Power outages or telecommunications failures
Cybersecurity incidents

In the event of a force majeure situation, our obligations will be suspended for the duration of the event. We will make reasonable efforts to notify you of any significant delays and to resume performance as soon as possible.

If a force majeure event continues for more than 30 days, either party may terminate the affected order, and you will receive a refund for any amounts paid.

16. Dispute Resolution and Governing Law

Governing Law

These Terms of Service, and any disputes arising from or related to your use of our website or purchase of our products, shall be governed by and construed in accordance with the laws of Ukraine, without regard to its conflict of law provisions.

As our business is operated by Dmytro Tolstov in Ukraine and VECONS OÜ in Estonia, Ukrainian law applies to transactions and disputes.

Consumer Protection Laws

If you are a consumer in a jurisdiction with mandatory consumer protection laws (such as the European Union, United Kingdom, Australia, or other regions), nothing in these Terms of Service affects your statutory rights under those laws. Your local consumer protection laws may provide additional rights that supersede these terms.

Informal Resolution

Before pursuing formal legal action, we encourage you to contact us at info@capshatsua.com to attempt to resolve any disputes informally. Most issues can be resolved quickly through direct communication.

Jurisdiction and Venue

If informal resolution is unsuccessful, any legal disputes will be resolved in the courts of Ukraine. By using our website, you consent to the exclusive jurisdiction of Ukrainian courts for resolving disputes.

However, if you are located in a jurisdiction with mandatory consumer protection laws, you may also have the right to bring proceedings in the courts of your own country.

Arbitration (Optional)

In some cases, we may agree to resolve disputes through binding arbitration rather than court proceedings. If we agree to arbitration, the terms will be specified separately.

17. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms of Service.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

Any invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the intent of the original provision.

18. Waiver

Our failure to enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision unless acknowledged and agreed to in writing by us.

No waiver of any term shall be deemed a further or continuing waiver of that term or any other term, and our failure to assert any right or provision shall not constitute a waiver of that right or provision.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Caps&HatsUA regarding your use of our website and purchase of our products.

These terms supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and us.

Any additional or different terms proposed by you are expressly rejected unless we agree to them in writing.

20. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms of Service without our prior written consent.

We may assign, transfer, or delegate our rights and obligations under these Terms of Service to any third party without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

21. Termination

Your Right to Terminate

You may stop using our website at any time. If you wish to terminate your account or request deletion of your information, contact us at info@capshatsua.com.

Our Right to Terminate

We may terminate or suspend your access to our website immediately, without prior notice or liability, for any reason, including but not limited to:

Violation of these Terms of Service
Fraudulent activity or suspected fraud
Abusive or harassing behavior
Legal or regulatory requirements
Discontinuation of our services

Effect of Termination

Upon termination:

Your right to use the website immediately ceases
You remain liable for any outstanding payments or obligations
Provisions of these Terms that by their nature should survive (including warranty disclaimers, limitation of liability, indemnification, and dispute resolution) shall survive termination

Termination does not affect orders that have already been placed and confirmed.

22. Contact Information and Customer Support

How to Reach Us

If you have questions, concerns, or complaints about these Terms of Service, your order, or any other matter, please contact us:

Email: info@capshatsua.com

Response Time: We typically respond to emails within 24-48 hours during business days (Monday-Friday). Response times may be longer during weekends and holidays.

Customer Support

Our customer support team is here to help with:

Order questions and status updates
Product information and recommendations
Size and fit guidance
Shipping and delivery issues
Returns and exchanges
Technical problems with the website
General inquiries

We are committed to providing excellent customer service and resolving any issues promptly and fairly.

23. Changes to Terms of Service

Our Right to Modify

We reserve the right to update, change, or replace any part of these Terms of Service at any time at our sole discretion.

Changes may be made to:

Reflect changes in our business practices
Comply with legal or regulatory requirements
Improve clarity or address ambiguities
Add new terms for new features or services

Notification of Changes

When we make changes to these Terms of Service:

We will update the "Effective Date" at the top of this page
Significant changes may be communicated to you via email or a notice on our website
Your continued use of the website after changes are posted constitutes acceptance of the revised terms

Your Responsibility

It is your responsibility to review these Terms of Service periodically. We recommend checking this page whenever you use our website to stay informed of any changes.

If you do not agree with any changes, you must stop using our website immediately.

24. Language

These Terms of Service are provided in English. If we provide a translation into another language, the English version shall prevail in the event of any inconsistency or discrepancy.

25. Acknowledgment and Acceptance

By using our website, browsing our products, or placing an order, you acknowledge that:

You have read and understood these Terms of Service in their entirety
You agree to be bound by these terms
You understand that these terms constitute a legally binding agreement between you and Caps&HatsUA (Dmytro Tolstov / VECONS OÜ)
You are at least 18 years of age or have obtained parental/guardian consent
The information you provide is accurate and complete
You accept the risks associated with purchasing handcrafted products made from natural materials
You understand your rights and obligations regarding shipping, returns, and refunds

If you do not agree with these Terms of Service, do not use our website or purchase our products.

Thank you for choosing Caps&HatsUA. We appreciate your business and look forward to providing you with quality handcrafted headwear.

Dmytro Tolstov Founder, Caps&HatsUA VECONS OÜ, Estonia Established 2010, Ukraine